After-Sales Service and Support

Solar panel cleaning solutions since 2012

www.integrag.com

After-Sales Service and Support

Solmaks solar panel cleaning solutions

The product is designed to enable maintenance and repair to be performed locally through direct communication and remote technical support from the manufacturer in Korea, without requiring a local service partner. The manufacturer will guide the customer through troubleshooting, inspection, and component replacement procedures, allowing the customer to carry out the necessary maintenance and repair activities at their location. The following procedures outline the process for issue reporting, technical support, replacement parts supply, and cost allocation.

1. Issue Reporting and Information Submission

In the event of an equipment issue, the customer shall provide the manufacturer with a description of the issue, the equipment status, and relevant photos and videos via email or other mutually agreed communication channels.

2. Issue and Root Cause Analysis

The manufacturer will review the submitted information to identify the symptoms and determine the potential root cause. Additional information may be requested if necessary.

3. Remote Technical Support and Repair

The product is designed to allow component replacement and repairs to be performed locally with remote technical support. The manufacturer will provide remote guidance on inspection procedures, troubleshooting, and component replacement to help the customer carry out the necessary maintenance and repair activities at their location.

4. Replacement Parts Supply

If the issue cannot be resolved through remote troubleshooting and component replacement is required, the manufacturer may ship the necessary replacement parts via EMS or other international courier services after assessing the cause of the issue and determining warranty eligibility.

5. Local Repair and Cost Responsibility

Component replacement and repairs shall generally be carried out by the customer locally under the manufacturer's remote technical guidance. For defects covered by the warranty that are attributable to manufacturing defects, the manufacturer shall generally bear the cost of supplying replacement parts and the associated shipping costs. Responsibility for local repair labor, on-site service, customs clearance, and other incidental expenses shall be agreed upon in advance.

For issues not covered by the warranty, the customer may be responsible for repair costs, shipping costs, and other related expenses. Any applicable costs will be communicated to the customer in advance. Upon the customer's approval, the manufacturer will provide the necessary replacement parts and remote technical guidance, as applicable, to support the customer in carrying out the required repairs locally.

Solar Panel Cleaning Solutions since 2012

Solmaks

www.integrag.com