A/S

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• Issue Reporting: Receive videos and photos related to equipment issues from the customer via email or other communication channels.

• Issue & Root Cause Analysis: Promptly identify the issue and determine the root cause based on the submitted materials.

• Remote Support: Provide remote troubleshooting and support to resolve the issue.

• Parts Shipment: If parts replacement is required, ship the necessary parts via EMS or other international courier services.